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The SPC Awareness seminar is a unique 2.5 day overview to SPC and the people skills necessary to make SPC implementation successful. This seminar is designed to be given to all associates. It makes SPC fun to learn! The seminar topics include variation and the popular SPC tools. Attendees learn how to use process flow diagrams, Pareto diagrams and cause and effect diagrams. They also learn to recognize histograms and how to interpret control charts. The people tools taught include motivation, teamwork, consensus decision making and team styles. Team styles help us understand ourselves and other people. The basic outline for the seminar is given below.
Module 1: Introduction
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Historical Perspective of Quality |
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The Quality Movement Today |
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Components of Quality |
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Process Management |
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W. Edwards Deming |
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Module 2: Variation
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Definition of Quality and Process |
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Detection and Prevention Modes of Operation |
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Trace Variation Back to its Source |
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Common and Special Causes of Variation |
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Bead Bowl Experiment |
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Module 3: Motivation
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Internal and External Motivation |
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Mazlow & Herzberg |
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The Brain |
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Recognition & Reinforcement |
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Module 4: Change, Creativity,
and Paradigms
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Stages of Change |
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Thinking Differently |
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Paradigm Principles |
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Module 5: SPC Toolbox 1
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Statistical Process Control |
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Problem Solving Model |
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Attributes and Variables Data |
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Process Flow Diagrams |
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Pareto Diagrams |
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Module 6: SPC Toolbox 2
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Histograms |
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Cause and Effect |
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Control Charts |
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Interpretation of Control Charts |
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Module 7: Teamwork
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Stages of Team Development |
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Task and Maintenance |
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Consensus Decision Making |
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Lost at Sea Survival Exercise |
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Module 8: Team
Styles/Personalities
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Importance of Knowing Your Own Style and Other's Styles |
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The Four Style
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Driver, Analytical, Amiable and Expressive |
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How to Identify Your Own Styles |
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How to Identify the Styles of Others |
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.Module 9: Team Styles, Stress,
.& Flexibility
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Are You Flight or Fight Under Stress? |
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Z-Pattern That is Followed Under Stress |
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How to Become More Effective Under Stress |
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Style Evaluator |
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Flexing to Other Styles |
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For more information on this seminar, please contact us ( sales@mqip.com .cn )
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MQIP Quality Management Intelligence Tank
Rm.1314, No.27 Shui Yin 2 nd Heng Rd. GuangZhou , China
p: 020-33689262,37597781, f: 020-37597782 |
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