|
|
 |
About the workshop:
This workshop is designed for professionals committed to driving the "Voice of the client" into their services. It will give you hands-on experience with QFD and its implementation, using examples geared toward the service environment.
Learning Objectives:
Step-by-Step Approach for using QFD.
Benefits of Using QFD.
The Latest Advancements in QFD.
New Techniques for gathering clients?spoken, unspoken, present, and future needs.
What you must know about your clients to be successful.
Detailed step-by-step discussion on the Four Conceptual Phases of QFD (i.e., Product Planning, Design, Process, Production).
How to analyze and diagnose QFD Charts.
"Hands-on" Workshops using the QFD Methodology.
How to Identify and Deal with Conflicts.
How to Objectively Evaluate Design and Process Alternatives.
QFD Techniques for Large Projects.
Customizing QFD for Your Project.
How to Start Your QFD Project.
Linkages and Introduction to Other Powerful Tools (Taguchi Methods, VA/VE, TRIZ, FMEA, SPC, etc.).
When QFD is and is not Appropriate.
How to make QFD Work in Your Company.
QFD Software Demonstration.
Keys to Success in QFD ?How to Maximize QFD Success Rate.
Numerous Case Study Examples.
Helpful. Hints and Experience from QFD Projects.
Who Should Attend?
This workshop will be especially valuable for anyone interested in moving their company to a more "quality" position. QFD ensures that all phases of product development are integrated together to satisfy the "voice of the client." It will be extremely valuable for those involved in the following areas: Engineering, Manufacturing, R & D, Marketing, Sales, and Production. Teams are encouraged to attend for maximum benefit.
Features & Benefits:
Improved client Satisfaction
Reduced Development Time
Improved Internal Communications
Better Documentation of Key Issues
Save Money
Workshop Highlights:
Introductions / Course Objectives
• Opening Comments, Ground-rules, Introductions, logistics, etc.
• Pre Test
Background in QFD
• What is QFD
• Brief History of QFD
• Do you need QFD?
• Benefits & Why eQFD may be just what your company/project needs.
Definitions and 3 Global QFD Roadmaps Defined
• Basic QFD and the 4 Conceptual Phases
• Product Planning - Understanding your Customer's needs and competitive position.
• Design Deployment - Selecting the best Design Concept then detailing critical characteristics.
• Process planning - Selecting the best Process Concept then detailing critical process and equipment parameters.
• Production Control - Ensure processes remain capable. Develop quality assurance plan.
• Comprehensive QFD
• Akao's Matrix of Matrices.
• e-QFD Approach & Roadmap
• Recommended QFD Technique!! (This course combines the Best Practices from the Basic and Comprehensive QFD approaches into the eQFD Roadmap.
• Link to Design for Six Sigma Activities.
7 Steps to Understanding your Customers (VOC & MOC)
• 1) Agree on Purpose & Scope of Research
• Qualitative and Quantitative Research
• 2) Identify Customers and Sources of Data
• Internal and External Customers
• Present and Future Needs
• The Value Chain
• Focus Groups
• Surveys
• Ethnographic Research
• 3) Design the Customer/Market Research
• Techniques for gathering data
• The 'Expanded" Kano Model
• The importance of Innovation & Strategies to be used
• The Interview Guide
• Do's and Don'ts in Customer Research
• Sample Questions to ask
• 4) Conduct the Customer Research
• 5) Sort & Organize data (the Verbatim's)
• VAST (Verbatim Analysis & Sorting Table)
• 6) Organize the "Root Needs"
• Affinity Process
• Tree Diagrams
• 7) Document in the proper QFD format
• PPM and/or the HOQ
Constructing the House of Quality (6 integrated participant workshops)
• Objectives of the HOQ
• Main " Rooms " in the HOQ
• Serial flowchart to navigate through and complete the HOQ
• Customer Wants - Including techniques for organizing them
• Importance Ratings - Nominal, Ordinal, Interval, and Ratio Scales using the AHP Process.
• Customer Perception - How the customers feel about the competitive offerings and us.
• Measures and Direction of Improvement - 5 criteria for quality metrics. (CROPS)
• Relationships - The "relationship question" to ask for consistent data.
• Technical Assessment - Technical data for comparison of 2 assessments.
• Conflict Analysis - The "roof question" to ask for consistent data
• Target Values - Goals for our development team
• Difficulty Values - Where are our challenges
• Calculated Importance Rating - Indication of priorities
• Optional Rooms - Customizing the HOQ for added value
• Parallel flowchart to navigate through and complete the HOQ
• QFD Software tools and live demonstration
• VERY Useful "shortcuts"/filters in the e-QFD Process
• HOQ Workshops (Optional)
Inspecting the HOQ
• 5 Steps to look for completeness and correctness in the HOQ
• 5 Criteria to help decide which priorities to "deploy" to the next phase.
• The CCR Selection Matrix
• Developing an action plan for the remaining items.
• HOQ Inspection Workshops.
Design Deployment in QFD
• How to deploy from the HOQ into the Design Phase of QFD
• Design Concept Development
• 27 Methods for Innovation, Problem Solving, and Concept Generation
• Design Concept Evaluation
• Pugh Concept Selection
• VA/VE Analysis
• Using advanced software to evaluate Ideas
• Product Function Analysis (Optional)
• Design Characteristics and the link to D-FMEA's
• Robust Product Design Techniques (Intro to Dr. Taguchi's Methods)
• Analyzing the Design QFD Matrix
• Deploying to the next Phase of QFD (Typically Manufacturing Process Design)
• Design Workshop.
Process Planning in QFD
• How to deploy from the previous Phase
• Process Concept Development
• Process Concept Evaluation
• Pugh Concept Selection
• Using advanced software to evaluate Ideas
• Determining Process Characteristics and the link to P-FMEA's
• Process Function Analysis (Optional)
• Robust Process Design Techniques
• Analyzing the Process QFD Matrix
• Deploying to the next Phase of QFD (Typically Production Control)
• Workshop.
Production Control in QFD
• Evaluation of Process Parameters
• Operator Training
• Mistake Proofing
• Preventive Maintenance
• Risk Analysis
• etc.
Getting Started with QFD in your Organization
• QFD Implementation Protocol
• Planning a QFD Project
• Issue
• Customer Definition
• Market Segment
• Constraints
• Goals & Objectives
• Scope
• Strategy
• Team Membership
Case Study Examples
• Consumer Products
• Services
• Automotive
• Defense
• Systems Deployments
• Functional Phase of QFD (For breakthrough Products and Services)
• etc.
• Attendees start an actual project for their company
• Determine a "topic"
• Critique an existing Project
• Plan the Project
• Start the QFD Project (Get instructions from instructor).
Integrating QFD with other Product Development Techniques
• Learn how QFD can integrate into Product Development Processes which include DFSS techniques (FMEA, TRIZ, Innovation, Value Engineering, Taguchi Methods for Robust Design, Pugh Concept Selection, SPC, PM, and more.
QFD Jeopardy
A very entertaining & competitive way to review the e-QFD course material
Break up into teams and start the "competition"
Important QFD Keys to Success
QFD Procedure and Technique
Team Issues
Corporate Culture
Effective Meetings
Miscellaneous
Post Test Review 。
|
MQIP Quality Management Intelligence Tank
Rm.1314, No.27 Shui Yin 2 nd Heng Rd. GuangZhou , China
p: 020-33689262,37597781, f: 020-37597782 |
|
|
|
